Privacy policy

Last Updated: February 11, 2025

This Privacy Policy explains how MIRAVIVA (the "Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from miraviva.com.pk (the "Site"). By using our services, you agree to the terms outlined in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last Updated" date.

1. How We Collect and Use Your Information

We collect personal information from various sources to provide our services, process orders, and improve customer experience.

Information You Provide Directly

When you use our Site, we may collect:

  • Contact Information: Name, phone number, email address, and shipping address.
  • Order Information: Details related to purchases, payment confirmation (for Cash on Delivery), and order history.
  • Customer Support Information: Any details you provide when contacting our support team.

Information We Collect Automatically

We may collect certain data automatically, such as:

  • Device and browser details.
  • IP address and network connection information.
  • Usage data related to website interactions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our Site experience, analyze website traffic, and personalize content. You can manage cookie preferences in your browser settings.

2. Shipping and Geographic Restrictions

MIRAVIVA currently only ships within Pakistan. We do not offer international shipping at this time. Orders placed on our website will be delivered only to addresses within Pakistan.

3. How We Use Your Information

We use the personal information we collect for purposes such as:

  • Processing Orders: To confirm purchases and arrange delivery within Pakistan.
  • Customer Support: To respond to your queries and improve our services.
  • Marketing & Promotions: To send special offers, updates, and advertisements (with your consent).
  • Security & Fraud Prevention: To prevent fraudulent transactions and unauthorized access.

4. How We Share Your Information

We do not sell your personal data. However, we may share necessary information with:

  • Courier Services: To ensure order delivery within Pakistan.
  • Service Providers: For website maintenance, payment processing (for COD verification), and advertising.
  • Legal Authorities: If required by law to comply with government regulations.

5. Security and Data Protection

We take reasonable security measures to protect your personal information. However, no data transmission over the internet is entirely secure. We recommend keeping your account credentials confidential.

6. Your Rights and Choices

You have the right to:

  • Access & Update Your Information: Modify your personal details by contacting us.
  • Opt-out of Marketing Communications: Unsubscribe from promotional emails at any time.
  • Request Data Deletion: Ask us to remove your data, subject to legal and operational constraints.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

9. Contact Us

If you have any questions about our Privacy Policy or need to exercise your rights, please contact us at:

📧 Email: info@miraviva.com.pk